[Audrey] Round toe Animal Embroidered Loafers
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While pursuing sustainability, we promise to lightly color women's feet.
Product Information
■Shipping Fees
・If your order amount is over 10,000 yen, shipping will be free.
・If your order amount is less than 10,000 yen, you will be required to pay a flat shipping fee of 1,500 yen (tax included) nationwide.
■About shipping
・Products are shipped from overseas,Products are usually delivered within about 5 to 8 days after your order is completed (depending on stock availability, products may be shipped from a domestic warehouse).
・All shipping fees and customs duties will be borne by VIVAIA (if the product is shipped via DHL Express, the customer will be responsible for customs duties).
・If you need to return or exchange an item, please rest assured that the return address will be to Chiba Prefecture, not overseas.
■About canceling or changing your order
When ordering[Order details: Product (color, size, etc.) and customer information]Please check carefully.*There have been many cases of people forgetting to fill in the town name, house number, and room number in the [Delivery Address].
After completing your order, if you need to correct, change or cancel your order, please be sure toChat ButtonPlease request from here.
■ Regarding returns due to product defects, etc.
If the product is defective, incorrect, or has other problems, or if the product is damaged during delivery, please contact customer support with a photo of the product attached.
■Returns due to customer convenience
・Returns for reasons other than "there is a defect or flaw in the product" or "the product I received is different from the one I ordered" will be considered as returns made for customer convenience.
・If you return the product for your own reasons, you will be responsible for the shipping costs.
・If you wish to return or exchange an item, please contact customer support within 30 days of receiving the item.
*For products purchased at the pop-up shop, we will accept returns and exchanges at the store where they were purchased during the event period. However, since this is a limited-time event, we cannot accept returns or exchanges for products that have been purchased more than 7 days ago.
■ About exchanges
・You can exchange your item for a different color, size, or other product. There is no limit to the number of times you can exchange your item.
・If there is a difference in price between the exchanged product and the original product, we will pay the difference (if the exchanged product is more expensive) or refund the difference (if the original product is more expensive).
・The replacement product will be shipped free of charge.
■Notes on returns and exchanges
- Returns and exchanges of purchased items are limited to unused items.
*Please note that products that have been used outdoors, products that have been used indoors but have deformations or stains such as scratches or wrinkles, products that have been processed or adjusted such as by stretching the width or adding belt holes, and products whose shoe boxes or tags have been discarded are not eligible for return or exchange.
・Please try on the products indoors. Please try them on in a condition that will not scratch the soles.
・Please do not attach shipping labels or tape directly to the included boxes, such as shoe boxes.
Products purchased on this website cannot be returned in stores.
If you have any questions or concerns about the return, exchange or refund of products purchased at the VIVAIA JAPAN online shop, please contact us using the chat button on the site orjp.support@vivaia.comPlease contact us.
◆Customer support hours: 11:00-19:00 (closed on Saturdays, Sundays, holidays, and the New Year holidays)
*When contacting customer support, please contact us from the email address you registered when placing your order so that we can confirm your order information. Please note that we are receiving a large number of inquiries and are responding in order, so it may take 3 business days or more for us to respond. We apologize for the inconvenience, but we appreciate your patience.
Customer Reviews
ここの靴は3足目なので軽さや履き心地は納得ですが、カラーが写真のように鮮やかなイエローではなくくすんだイエローです。猫の刺繍は写真どおり可愛いの返品をするか悩んでます。
色はやはり実物を見ないとわからないですね。
同じ形のヒョウ柄(24.0cm)を持っていて、次に気になったのがこちらでした。ずっーとカートに入れて悩んでいたところ同サイズの在庫が残り1点だったので急いで注文しました笑 最近気温の変化が激しく、まだ足首が寒い日が多いので毎日履いているわけではないですが、気温が上がる日は可愛いペンギンたちと真っ赤のポイント色で気分転換してます( ◠‿◠ ) 花粉も飛んでて辛い日でもテンションが上がります！
当たり前に履き心地も最高です。
大好きなにゃんこちゃん柄で軽くて履きやすく気に入ってます。
パンツ、ワンピース共に合わせやすいです。
デザイン、履き心地共に最高の靴。
また他のデザインも購入したいです。
外反母趾がひどいわけじゃ無いけど、しばらく履いていたら痛くなりました。
収縮しない生地なので幅広な方はちょっと厳しいかも。
可愛いから頑張って履いています。